Customer service

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello @user_o55e4v and thank you for reaching out to our Xfinity Community forums for assistance with your concerns.  Service interuptions of any kind can be frustrating, and we want to ensure that your issue is addressed for you as quickly as possible!  

(@EG thank you for shining a light on this for us!) 

In order for us to better assist you @user_o55e4v we invite you to please send us a Direct Message including your full name and your service address.  Please use the following instructions to do so.  

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

Once we have located your account we can assist you with your concerns.