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user_6ahrzw
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3 Messages

Thursday, May 8th, 2025 9:36 PM

Customer "Service"

Has ANYONE been able to get thru to a human for support???  I have tried for over an hour and cannot achieve this.  If anyone knows how to do so, PLEASE respond quickly.   Thank you.

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1 day ago

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EG

Expert

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110.3K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_6ahrzw

Visitor

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3 Messages

Thank you, but I 100% doubt that I will ever get contacted by or be able to contact a human at Xfinity/Comcast.  Perhaps it is time for me to switch providers.

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1 day ago

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XfinityDemitrius

Official Employee

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1.8K Messages

1 day ago

Hey @user_6ahrzw, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. We are here to help. Please leave a detailed comment on what you need addressed and we will be more than happy to review. We do recommend visiting our 'Xfinity Forum Acceptable Use Policy' support page which provides great tips and tricks on what to include on your post and comments. We hope to hear from you soon.

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user_6ahrzw

Visitor

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3 Messages

@XfinityDemitrius​ I have been EVERYWHERE on the website and round and round with the impossible answering system used when calling. Why is it s impossible to speak to a living, breathing human being??? If I cannot reach a PERSON in the next 24 hours, I'll be contacting RCN.  Obviously, Comcast/Xfinity has gtten so big they do not care if a subscriber leaves. 

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1 day ago

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XfinityJohnG

Official Employee

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1.7K Messages

@user_6ahrzw If you would like us to look into any account or service issue we can do that from here. What issue did you need assistance with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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