Customer Service

I understand Comcast can not send a technician for every problem and issues can be fixed remotely. Customer service listen up! If a customer calls and says a piece of equipment is faulty, listen to them. Spending 2 hours on the phone, multiple times, while you send signal after signal gets very monotonous. Oan my technician today was knowledgeable, actually listened to us (Guess what? The modem was faulty), and he fixed the issue quickly on all my electronics. Polar opposite from the attitudes and lack of effort from customer service.

Responses

XfinityJosephA

Official Employee

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1.7K Messages

2 months ago

Hello, @user_9diz0d how are you? I hope overall your day is going well. Thanks for taking the time to share this experience and for providing some feedback. We will always use the details you share to improve our customer support.

I'm very happy to hear our tech was able to listen and get service working ideally. That's great! I have seen a modem replacement resolve an internet service issue and I have seen other things be the culprit! I know your service will continue working to the quality we all expect after the visit. If something unexpected happens or if you have any additional questions please let us know. Our dedicated team on Xfinity Forums will always do all we can to help you 👍

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user_gcqwfs

Visitor

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4 Messages

So how do I get WiFi on my television? And does my plan include Netflix?

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1 month ago

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XfinityThomasC

Official Employee

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2.6K Messages

Hello, @user_gcqwfs

Smart TVs are capable of a Wi-Fi connection. Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com. If Netflix is included in your X1 package, it will be listed in the "Bundled Services" or the "Regular monthly charges" section of your bill.

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1 month ago

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user_spms1a

Visitor

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2 Messages

2 months ago

Their customer service is absolute garbage, I need to get someone on the phone and cannot find a number that doesn't force me to work with a bot. Literally the most frustrating thing, I'm ready to cancel my service.

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XfinityPeterH

Official Employee

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1.9K Messages

user_spms1a

I apologize for the frustration you've experienced with our customer service. I understand how important it is to speak with a real person, and I'm sorry that our automated system has been a barrier.

Please contact our customer service directly at 1-800-XFINITY. This number should connect you with a representative who can assist you further.

We value your feedback and are committed to improving our service. Thank you for your patience, and I hope we can resolve this issue for you. Our department is also here to help you should you need to close your account or with any other issues you might have.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_gcqwfs

Visitor

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4 Messages

1 month ago

The caller yesterday got it to work but only for a couple of hours. I hoped Xfinity would do better than that.

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