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user_w03e54
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Thursday, March 13th, 2025 5:13 AM

Customer service

This is the worst company to deal with. I am attempting to contact a real person, which is apparently impossible. I keep asking the robot “helper” to cancel my services and they comically ask if I want to add new services. If there was any chance of anyone else joining this service, do yourself a favor and AVOID AT ALL COSTS. I could not be more frustrated. I have called the help line multiple times all to be told I am not allowed to talk to a real representative. Save your money and your time and do not sign up for this.  Perhaps the funniest part is that every time I try to submit this it says an “error has occurred” and I am forced to retype this message. 

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3 days ago

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user_w03e54

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3 days ago

Omg and even funnier they keep hanging up on me when I try to call!!!!!! 10/10 customer service, just immaculate. 

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XfinityArmand

Official Employee

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2K Messages

Hi there @user_w03e54!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We're so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service as well as Customer Care.  Hearing that you have been unsuccessful in getting the assistance that you need is not at what we want to hear from our customers.  No worries!  Please be assured that you have now reached the right team to assist you.  We are committed to resolving your cancellation request promptly and ensuring you receive the personalized support you deserve. To address this immediately, please feel free to send us a private message with your details so that we can get started.

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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