user_cely, thanks for reaching out through Xfinity Forums regarding issues with your connection. I work from home and I know how important it is to have a solid internet connection. I would be happy to check on your account details.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_23ab1b Thank you for reaching out to us here today. We are happy to help, you can reach a representative by phone at 1-800-934-6489. We can also help provide information here if you would like, please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
user_cely
1 Message
11 months ago
They make it impossible! I’ve been trying to talk to someone as well with no luck. I’ve been without service since 5pm yesterday!
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XfinityBrianH
Official Employee
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1.5K Messages
11 months ago
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