Customer service

I am trying to chat with a live agent. I've been on the phone and lied to so many times that I would prefer a text record of conversations for my files. There is no icon to chat with a live agent on my xfinity app.

Responses

Accepted Solution

XfinityChristy

Official Employee

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2.1K Messages

1 year ago

@user_c5d1d6 That is not the experience we want for you, and I am sorry for the frustration that it has caused. I work from home, so I get how important it is to have a connection without interruptions and would be happy to look into the cause of this. To get started, please send our team a direct message with your full name and full address.

To send a "Direct Message" message:

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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XfinityChristy

Official Employee

•

2.1K Messages

1 year ago

@user_c5d1d6 Thank you for reaching out via our Xfinity Community Forum. While we can certainly understand your desire to receive assistance, we ask that you only ever post your questions or concerns in our public forum and remain patient for a response. If an employee responds, we ask that you please wait to be invited to direct message them. This will ensure that you get the quickest/best response possible. Due to the nature of forums, the Xfinity Forum has never been designed as a place to receive assistance in "real-time". If you need immediate assistance we ask that you reach out to us via one of the methods shared here: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370.

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user_c5d1d6

3 Messages

@XfinityChristy never is.

1 year ago

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XfinityChristy

Official Employee

•

2.1K Messages

1 year ago

@user_c5d1d6 Please send us a Direct message with your full name and address so that we can look into this with you.

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0