Customer Service Poorly Treated

Hello, I called today about my bill not reflecting correctly. I asked for a supervisor immediately and I got Hannah. Hannah did not know [Edited: "Inflammatory"]. Hannah treated me poorly and told me she wouldnt do anything besides $10. I have a bill overcharged of about $100. [Edited: "Inflammatory"]. She tried stating it was due to a late fee and she wouldn’t help me. MAKES NO SENSE. Late fees are $30 not $100.

Responses

XfinityAirelle

Official Employee

•

2.7K Messages

16 hours ago

user_bngtsm

Thanks for reaching out — we’re really sorry to hear how that call went. You should never feel dismissed or talked down to when trying to get answers about your bill, especially when something doesn’t add up.

We want to make sure your concerns are fully reviewed and that the math does make sense.

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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