Customer service phone number not working

My internet and cable services are not working. I tried calling the support phone number and it will not go connect. I have received different messages-one of which says to dial *611, that doesn’t work either. What is going on with xfinity/comcast today?

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user_uifybz

Visitor

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4 Messages

12 hours ago

Where are you located I am too in Middletown ct

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user_174b38

Visitor

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3 Messages

Minnesota-my tv just started working. It’s been an hour.

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12 hours ago

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user_ohx07a

Visitor

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3 Messages

Georgia - TV just started working. Still no answer at phone customer service.

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12 hours ago

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user_g3xz6x

Visitor

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2 Messages

California - the entire customer service is broken.(I tried online chat, customer service phone number, but couldn't get answer from even a bot.)

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11 hours ago

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XfinityJohnG

Official Employee

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2.8K Messages

Thank you for reaching out here. There was a known issue that was causing those problems. Service disruption was a result of network-related issues that impacted several internal systems. The issue has been identified and resolved, and services should now be fully restored. If you are still experiencing service issues, please explore our video troubleshooting guide.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 hours ago

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user_p2cv3r

Visitor

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1 Message

12 hours ago

I have tried calling both *611 and the 800-934-6489 and was not able to connect , Apocalypse?

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XfinityCliff

Official Employee

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358 Messages

Hello @user_p2cv3r and thank you for reaching out on our Xfinity Community forums.

If you are having service issues and require assistance, please provide us with additional details here (without personal info please) and we'd be happy to assist you! Our team is available 7 days a week from 6am-1am ET.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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9 hours ago

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