1 Message
Customer Service non-existent?!
Am I the only one who finds it difficult to speak to a live person for assistance? Why do I need to call back four to five times in order to get someone because your AVR cannot understand what I need?! You say one thing quite clearly over and over again and it's setup to respond yo respond with an irrelevant solution. "Cancel service" does NOT sound like "troubleshooting". Your AVR disconnected the call 2x. Your company purposely makes it hard for the customer service phone number yo be found on the website and app!! Trying to force us to use a BOT for assistance via the chat feature. Ummmmmm, if want to speak to a BOT we wouldn't be calling in.....your AVR talks too much and it's apparent it has NOT been tweaked recently. Not to mention the clacking of the noise I'd NOT required nor appreciated on a call where the clacking is several decimals too high. Second to last your app is garbage!! Lastly, your outage map is always incorrect!! When there is an outage, your app tells customers we do NOT have an account nor does it list the outage. Your website however, finds my information and still doesn't list the outage.. but wait give it an hour or 2 we will get lucky to see there's an actual outage.. smh FIX your problems!!!
XfinityFrank
Official Employee
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1.4K Messages
4 months ago
Hi there, @user_n4ena0! Thanks for reaching out to us here on the Community Forum! We appreciate your feedback and regret that you have had a poor experience. We do feature several ways to get help, including here on the Forum! You can find a full list here. As well as by calling in at 1-800-COMCAST (1-800-266-2278). There may be instances where the map and other venues don't show a problem as it may be in the early stages of reporting or your issue is an individual situation and not area wide. If you need a hand right now, we would be happy to help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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