Visitor
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3 Messages
Customer Service (Ken) LIED TO ME
Called on Wednesday, 10/8 to see what part of my plan could reduce monthly payments. Was told $40/per month for unused landline. I was told TWICE that nothing else would change for TV/internet service. Flat out lie. Having been grandfathered from extended service plan, now I have to pay extra for add on/subscriptions of channels I had on Wednesday. Now I would have to pay MORE per month if I want all the channels I had on Wednesday PLUS the landline is gone. Had I have been told of change, would have left everything, as is. Searching for streaming service to cancel Xfinity contract after this post.
XfinityFrank
Official Employee
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1.8K Messages
21 days ago
Hi there, @user_c856ca! Thanks for reaching out to us here on the Community forum and sorry to hear about the discrepancy with the removal of your voice service. We can review the account to see what we can do about getting it straightened out. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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user_c856ca
Visitor
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3 Messages
21 days ago
The warning for those that have been loyal customers and have an old contract that already includes channels that are now considered add ons/subscriptions - If you change ANYTHING to your service, you could very well lose perks that are grandfathered when they altered their pricing and will not tell you that your bundle will no longer be valid.
You will also see some lame messaging from an authorized agent but they cannot or will not revert your plan back to what you previously had. Even if you specifically ask if anything will change, do not believe them. I was duped.
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