Customer Service is horrible

How hard is it to talk to a PERSON? You support line is horrible with all the automation. Its impossible to do anything other than send you my money ... you make that real easy.

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Responses

user_JosephC

Problem Solver

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369 Messages

4 years ago

Hello and Happy Wednesday! I hope you’re having a great start to the week! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! I'm truly sorry to hear about the issues you're having with our support line. It's definitely not the experience we want for you and I'd like to help going forward! To confirm, what service/account issues can I assist you with today? You're also welcome to send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started as well. Thanks again for both your time and interest!

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Tmn120871

New Poster

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1 Message

4 years ago

I have had to quarantine due to heart issues so work has been slim to none . I pay $120 a month for service I can’t use most of the time . I had to schedule a payment arrangement for the first time so I would not lose internet service . The day after I set up the payment arrangement they shut my service off .. you cannot speak to an agent if your service is off are behind in payments . I had to take money set aside for electric to just speak to an agent . I was told that my equipment was out of date when I have only had it for 6 months . I have never seen a company with such poor service and customer service .. I will happily take their equipment back to them and tell everyone I can how horrible they are with there product and customer service

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Zod_Wallop

New Poster

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3 Messages

4 years ago

It's nearly impossible and the chat is unreliable. COVID has been a thing for a year now and Xfinity still acts like stay at home just started. Honestly, even if my new ISP is really bad it will be an improvement, but Xfinity still crippling their upload speeds was the last straw.

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