Customer service is an abomonation

It’s truly embarrassing how hard it is to talk to a real person. In the middle of an outage, you’re not allowed to talk to a representative (because that makes any sense at all), therefore the virtual assistant hangs up the phone on you and you’d have to try and start all over. You guys are a joke.

Responses

XfinityJorge

Official Employee

•

1.6K Messages

17 days ago

user_ubhpgh Thank you so much for using our Forums to contact us and we are happy to work with you. Sorry to hear about your connection issues and recent experiances, it us our pleasure to change that around. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_ubhpgh

Customer service is an abomonation

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