Customer service help

Hi I've been trying to get my to work for three days I finally got routed to someone or a A I someone this evening they were sending the issue to another technician then I got a text that said to reply with y or n if it fixed the problem but it won't let me send my response to them it says unable to deliver so I went back on the help but it won't let me get thru A I to tell them or ask a question it did ask if I wanted to schedule a technician so I did but I still wanted to let them know my TV still doesn't work I have sound but no picture and as far as a technician coming is there a fee for that? This whole problem started with a update Xfinity did one night that first caused a bar on tv saying I was in demo mode and to click exit but there was no exit on screen and then on another night my TV completely stopped working they finally got sound this evening but that was it .... I'm quite unhappy with Xfinity and will be looking at other companies who will hopefully have better customer service just a note on Twitter where I also tried to get help it was a hour in between agent posts and on Xfinity website you can't hardly get thru the artificial intelligence program to get help

Responses

XfinityJeniece

Official Employee

•

2.5K Messages

4 days ago

Hey there, user_o4p6rl, thanks for reaching out through Xfinity Forums regarding the tech appointment. We would be happy to help with getting an appointment scheduled for the issues you have been having with your TV. I know we have a lot of visitors at my house this time of year and I understand wanting to get any connection issues resolved as soon as possible. We are here to help!

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

0

U

user_o4p6rl

3 Messages

3 days ago

I was trying to get help to fix my TV

Note: This comment was created from a merged conversation originally titled Addition to post

1

0

XfinityEricB

Official Employee

•

1.7K Messages

user_o4p6rl We are happy to help get the problem fixed for you. Did you see out reply asking for a direct message? We need account information to troubleshoot with you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 days ago

0