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Ysylla
1st Topic

Visitor

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2 Messages

Monday, June 15th, 2026 6:24 PM

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Customer Service for adding services

I am trying to add something to my package, but the website will not allow me to do so which is frustrating. 

Question

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Updated 

8 hours ago

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XfinityPeterH

Official Employee

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2.8K Messages

1 day ago

 

Ysylla Without sharing any personal details or information would you mind letting us know what you are trying to add? 

 

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Ysylla

Visitor

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2 Messages

Unlimited data for my home internet.

1 day ago

0

XfinityPeterH

Official Employee

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2.8K Messages

 

Ysylla Got it. We can help you with that process. Please send us your full name and complete address via our DM.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

0

XfinityPeterH

Official Employee

 • 

2.8K Messages

8 hours ago

 

Ysylla Thank you for working with us in our DM and getting your account all set up. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

 

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