Customer Service for adding services

I am trying to add something to my package, but the website will not allow me to do so which is frustrating.

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XfinityPeterH

Official Employee

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2.8K Messages

2 hours ago

Ysylla Without sharing any personal details or information would you mind letting us know what you are trying to add?

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Y

Ysylla

Visitor

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2 Messages

Unlimited data for my home internet.

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1 hour ago

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XfinityPeterH

Official Employee

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2.8K Messages

Ysylla Got it. We can help you with that process. Please send us your full name and complete address via our DM.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

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