1 Message
Customer Service follow through issue
I cancelled my WiFi services before the end of October and on November 24th my autopay charge went through for said services anyways. I have since spoken to 3 agents over the past week who have all promised a full refund within 24 hours. This has not happened and I am beyond frustrated. Clearly talking with agents has not helped so I don’t know where else to take my issue.
XfinityJeniece
Official Employee
•
2.6K Messages
24 days ago
Hey there, user_myebqk, thanks for reaching out through Xfinity Forums regarding your account cancelation. I would be frustrated too if I was charged after disconnecting my account. Let's get to the bottom of this for you! We want to ensure that everything was processed on our end with the final billing statement. I would be happy to take a look at your billing details to provide more information.
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