Customer service [Edited]

Hi there @user_fj6ede!  Thank you so much for reaching out Xfinity Support regarding your recent service disruptions and billing concerns. We understand your frustration with the multiple interruptions you've experienced this past week, and we sincerely apologize for the inconvenience this has caused.  No worries!  You have reached out to the right team to assist in getting things ironed out for you.  We take service reliability very seriously, and we are concerned to hear that you have had difficulty reaching us.  Just like you were able to post here, you are always welcome to reach out to us directly using the Xfinity app for a live chat and even reaching out on any of the other major social platforms.  

 

How are things at this time?  If you are unable to connect and need some info regarding an interruption and follow-up billing, please feel free to send us a private message with your details.  That way we can get eyes on this for you right away.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it