Customer Service Does Not exist

Xfinity has created a terrific block for any and all customer service calls. I have an issue which I would like to report to security. I have not been able to get through after many calls and after pressing the correct keys. It is a very efficient circle. Nothing works. If the goal was to deliver zero support for for customers, I would say it is highly efficient. While other carriers are trying to do some of the same, I have been investigating alternatives.

I see on the forum as I signed in there are more than 12,500 posts under customer service. I see 9 posts under compliments. Certainly sums up the situation.

Responses

XfinityNico

Official Employee

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553 Messages

2 years ago

Hello @VW12, thanks for reaching out for help on our forums! You've reached the right team of experts, and we can certainly assist with your security concern.

Are you able to give us more details about the security issue going on?

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VW12

Frequent Visitor

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34 Messages

@XfinityNico

I appreciate the offer of help though I have now opted to submit to [Edited: "Personal Information"]. Nonetheless as all companies move to DIY help and shut down access with only a chat bot with limited and canned answers or instructions to “go to our website” and scroll through hundreds of problems, complaints will be louder and more frequent. No one really wants to make that call to a provider in the first place, but usually the issue is complex and difficult to understand never mind resolve.

Thank you for reaching out.

(edited)

2 years ago

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CCFelicia

Problem Solver

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311 Messages

@VW12 we're very sorry for any inconvenience, my team is here to help if you would desire further resolve on the matter.

I no longer work for Comcast.

2 years ago

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MNtundraRET

Gold Problem Solver

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5.9K Messages

2 years ago

@VW12

"I see on the forum as I signed in there are more than 12,500 posts under customer service. I see 9 posts under compliments. Certainly sums up the situation."

For your information, the COMPLIMENTS was started a few months ago. The forum has been going for over 15 years.

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