Customer Service Complaint-Direct Messaging

Hello,

Your representative put me on hold 1 hour and forty one minutes ago-I'm still waiting. Its clear no one plans to speak to me, but would hope I hang up. She is supposed to be getting a "Supervisor" to help with the issue. I'd like to write a formal complaint about my entire experience. It has been deplorable. Xfinity's "Customer Service" has been the furthest thing from helpful, responsible and professional that I've experienced in the realm of "Customer Service" in my forty years of life. Where can I send my complaint and to whom can I send it to?

Responses

XfinityBrianH

Official Employee

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1.3K Messages

7 months ago

user_1p9lz8 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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U

user_1p9lz8

4 Messages

I've done so. I'd like immediate movement on this issue and I'd like to never have to contact your "Customer Service" again.

7 months ago

0

U

user_jo80ag

1 Message

Did you ever get an email or any kind of human contact information? I have never had such an awful customer service experience and I've spent an hour now looking for ANYWHERE to send a complaint. OMG!

7 months ago

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CC_Tony

Retired Employee

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1.4K Messages

Hello, @user_jo80ag! I am sorry to hear about your experience. We would be more than happy to take your feedback and help in any way we can. Please, send us a DM with your full name, address, and complaint. I'll see you there!

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message

7 months ago

0

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user_8a347h

1 Message

There is no "pencil and paper" or "direct message" icon on the top right of this page

1 month ago

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XfinityLinda

Official Employee

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1.8K Messages

@user_8a347h Since this is a 6-month-old thread, we ask you to please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 month ago

U

user_vqnn1p

1 Message

1 month ago

I’m , <EDIT: Removed Personal Information>. I don’t have services. Say my bill is pass do. How I have to know, when I don’t have access to my account???

(edited)

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Again

Expert

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31.4K Messages

@user_vqnn1p

You also need to start a post of your own so that a ticket will be created for the Official Employees to help you.

Closing this six month old thread to further posts.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

1 month ago

0

XfinityJeniece

Official Employee

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3K Messages

Hey there, user_vqnn1p, thanks for reaching out through Xfinity Forums regarding Xfinity billing. We would be happy to help with getting to the bottom of this for you. Did you receive an email stating that your account was past due?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 month ago

0