Customer service call center interaction and lack of notes

Hello,

I have spent 8 hours talking and explaining my issues for more than 6 call center employees over 6 daysl. 8 hours plus on hold. Here are the most recent employee numbers 302627, 1023606, 8246, bp-rlaloy. Please review their notes.

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XfinityJorge

Official Employee

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2.9K Messages

14 days ago

Hi there kpprad and thank you for using our Forums to contact us. I understand that you have been trying to address your concerns lately and have not had any luck. Our team is here to turn that around and assist you. To get started can you send us a DM with your full name and address?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

(edited)

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kpprad

Visitor

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7 Messages

Hi Jorge,

I tried to DM you but your name was not available. I have been trying to contact Tiffany at your corp office customer care but not able to connect. Please follow up with Tiffany at the Philadelphia office. Thanks.

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7 days ago

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XfinityVianney

Official Employee

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2.6K Messages

kpprad, Thanks for following up. Since different specialists handle incoming cases, you won't direct your message to any one person. We kindly ask that you direct your messages to "Xfinity Support." We'll be on standby.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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kpprad

Visitor

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7 Messages

1 hour ago

Hello,

I tried to call a few times and have left a msg but no response. Also, a new issue for a credit to my account for DVR and missing Channel for about 1 month of April/May 2026. Assumption based on my DVR recordings its about $10-20 a day for unable to view tv shows using your 2.99 per show costs. $600 credit for this would be a good negotiation start. Lets talk, Tiffany and Amica in your Philadelphia office have my contact information. Thanks.

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