Visitor
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1 Message
Customer rentention
I currently pay $154 a month for 1.2 g internet on a plan that doesnt exist anymore. Xfinity boasts a 5 year $50 a month 1g plan for new customers. Frontier fiber just went live in my area and offers 1g internet free for 3 months and $50 a month following that. I can't stay with xfinity and pay triple for internet that has a much slower upload speed. Why is the 1g plan double the price for an existing customer
Accepted Solution
XfinityAirelle
Official Employee
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3K Messages
3 hours ago
We understand why this feels frustrating, especially with new providers entering your area and advertising much lower pricing. It’s completely fair to compare options when the difference is that significant.
Our team would be happy to go over options with you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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