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ljoland
1st Topic

2 Messages

Wednesday, May 29th, 2024 5:30 PM

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Current down line

We reported a down line last week and someone came out over the weekend.  How will I know when they are going to come out and fix it?  We can't get in our driveway.

Question

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Updated 

1 year ago

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EG

Expert

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110.8K Messages

1 year ago

The concern is not "Home Security Devices And Equipment" help related................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityChelseaB

Official Employee

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1.8K Messages

1 year ago

 

ljoland, Hello! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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ljoland

2 Messages

I did exactly as instructed and the reply I i got was to create a public post and contacting them directly was a violation of the forum rules. 

Today, 3 weeks after the storm and having our driveway blocked by this low hanging line with branches on it, a lineman came out, looked and said someone needs to clear the branches first and left.  It's not even our line.  Its the main line to the whole community. I sure hope no one gets hurt.

(edited)

1 year ago

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XfinityJeniece

Official Employee

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3.2K Messages

@ljoland thanks for reaching back out here. We would be happy to continue to assist you with this in the Direct Message you sent over. We want to ensure that this line issue is resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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