CS RANT from 40 year customer

A few days ago I started a chat online with a rep. They gave me a number to call, my issue was beyond them. I called the number and waited and waited. I finally talked to someone who HAD to go to a meeting, they said they would call me back, which they did. Their solution was to down grade my package. I said let me study the channels involved and they were supposed to call me back which they didn't.

This is un-doable because I have a 90 year mother who basically watches old shows and is still very mad at losing Gunsmoke and INSP. She basically watches reruns of MASH, Perry Mason, Barney Miller and Adam-12. With fees this comes to about $130 a month! $90 + $10 + $21.50 + $10 in franchise fees and taxes. Thats for rerun of shows for the 50's, 60's and 70's. There are no new shows because of the SAG-AFTRA strike and there wont be for

awhile.

I have owned this house for 29 years and we had Xfinity plus all of it's predecessors at another house for 11, since 1984 as of January.

Thats 40 years and does Xfinity care one bit about customer loyalty? In a word, NO.

I work graveyard and have put a couple of days on the phone on hold into this. My Xfinity bill is going up quite a bit. The problem is I never had a two year package, I did have a one year package but for some reason my new bill says "Includes a 12 month $7.00 Promotional Discount that will end on Nov 04, 2024"  That extra year was never agreed to and is preventing me from changing my services. I had a house under contract where there is no Xfinity or I would have signed a two year contract. My one year package ends today 11/4/23.

To make this rant shorter AT&T has run Fiber behind my house. I am not into streaming but my neighbor a couple of houses down is. He said he could set up streaming for my mother w/o much of a hassle to her and I watch very little TV as it is. To put this in perspective, the neighbors across the street who don't have Xfinity would pay about $80 less for the exact same package I have now for a year and no contract. They have Fiber and are quite content, they don't want Xfinity running anything to their house and their internet rocks.

I am not going anywhere near the AT&T store over the weekend, it's usually a madhouse but the customers walk out happy. A couple of miles down the street there is a Xfinity store where the people walk in mad and walk out border line postal. I have never seen a customer whip a remote at a person until I went into the Xfinity store where they promptly messed up my package and billing.

If someone from Xfinity would like to retain a 40 year customer then get back to me on this forum. I have been and on hold for hours on the phone over the last two days and now it's my weekend. If not I will likely be on Fiber within a couple of weeks.