CRITICAL FRAUD ESCALATION

"My FCC informal response window has expired with no resolution. My outbound cellular voice line is actively hijacked/intercepted, routing me to international imposters. My billing statement online incorrectly reflects an iPhone 8 device instead of my actual hardware. I am entirely isolated, have no alternative phone, and require the U.S. Corporate Executive Customer Registry to intervene manually to fix this device assignment." so is my hole intire account and mobile home security this has been an ongoing issues sense day 1 and has not been resolved im being stalked severly bad i have a police report and able to file charges entell xfinity does there investigation this is the only device i have and comtacting on this device is a problem its infected no is helping me but xfinity sure wants to charge me im not paying a penny and abiut to file a kawsuite i need help now

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XfinityJustinM

Official Employee

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935 Messages

22 days ago

Hello @tamras,

If the issue has made it over to our executive team we can help make sure that contact is made. I know this issue is urgent for you, and we'll do all that we can to help. We'll need to move this conversation into direct message as we'll need to gather some additional information to locate your escalation. Please send our team a direct message with your full name and service address.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

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tamras

Visitor

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2 Messages

i can not reply on this affected device iam disabled no money because there taking everything i have ! i have no cat transportation issues my services has been cut off this isnt just cyber its phisical as well ues i called and wrnt to the police made a report these ppl dont care that i called the police at all they came last night at 5 am knocking on my door throwng things at my window its reslly bad theres other services that started up in my name with same address i have a feeling itd the guy above me i need cginity to come ouy asap im not paying this bill sense dau one ive haf issued xfinity store location is well aware of it and not doing notjing ive contacted ftc no informal letter nothing past the 30 days im in the process of gathering up enough to file a lawsuit on xfinity i cant get no help edgewise ive been sim swapped i need a phone for protection i dont know what to do and im scared i was lucky to get this message u have no idea how i faught yo get into this mail now plz send an agent to my location apt [edit: removed customer personal information]

(edited)

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15 hours ago

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XfinityEva

Official Employee

•

2.6K Messages

I’m truly sorry to hear about all the issues you’ve been experiencing. I can completely understand how frustrating this must be, and we want to do everything we can to help get things back on track. When you have a moment, please send us a Direct Message with your full name and service address again so we can take a closer look and get started on finding a solution for you.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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14 hours ago

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Customer Service

tamras

CRITICAL FRAUD ESCALATION

XfinityJustinM

tamras

XfinityEva

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