Visitor
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1 Message
Credits from february and bad customer service
I have been waiting for a credit from February.I have not gotten any assistance.Only pays do notices in extra fees.I have been a comcast client for over fifteen years now , I have never been treated this way
XfinityJeff
Official Employee
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1.2K Messages
1 hour ago
Good morning @user_yrkq90, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the credit, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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