Credits for outages in/around Portland

We understand wanting to know the actual policies @user_n36v5j. Our Residential Service Agreement can be viewed here https://www.xfinity.com/corporate/customers/policies/subscriberagreement. If you navigate to section 11 subsection f. you will see it states that 'We will not be liable for any inconvenience, loss, liability, or damage resulting from any interruption of the Services, directly or indirectly caused by, or proximately resulting from, any circumstances beyond our immediate control, including (but not limited to) the following: (i) causes attributable to you, your Customer Equipment, your Premises, your property, or third parties, including our inability to access your Premises or any third-party negligence or willful misconduct; (ii) failure of any signal or satellite, loss of use of poles or other utility facilities, or any failure or reduction of power; (iii) labor disputes, riot or insurrection, war, explosion, malicious mischief, fire, flood, lightning, earthquake, weather conditions, or other acts of God; or (iv) any court order, law, act, or order of government restricting or prohibiting the operation or delivery of the Services.'

I hope this information helps.

Thank you for providing the policy. Why does the update post on Comcast Oregon then say that credits will be provided to those who have experienced prolonged outages? Support workers on this forum have also said repeatedly over the past few days that people can apply for credits, which seems questionable at best if the official policy is that credits will not be issued.