New Poster
•
1 Message
Credit for Texas Xfinity Outage
Hello Xfinity Team,
We have been without cable and internet for 4 days. How do I get a credit for his?
Thanks,
Gary
New Poster
•
1 Message
Hello Xfinity Team,
We have been without cable and internet for 4 days. How do I get a credit for his?
Thanks,
Gary
Responses
ComcastJosephW
Official Employee
•
188 Messages
2 m ago
Hello and Happy Thursday, Gary! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the interruption issues you've had for the past 4 days as I know situations like this can be frustrating to say the least! We can definitely help with your crediting needs for the the downtime to help in the best way possible.
To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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