Visitor
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1 Message
Credit for outage
My service was out between 4 o’clock and 9:47 PM on June 9 due to a severe thunderstorm and downed trees on Laroche Avenue. I would like to request a Credit for that period of time without internet
Visitor
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1 Message
My service was out between 4 o’clock and 9:47 PM on June 9 due to a severe thunderstorm and downed trees on Laroche Avenue. I would like to request a Credit for that period of time without internet
XfinityAirelle
Official Employee
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3.2K Messages
10 months ago
Thanks for reaching out! We know how important it is to stay connected, and we’re sorry to hear your service was out during that storm — that definitely sounds frustrating.
You can request a credit for the interruption directly through our Credit Request page. It only takes a minute, and it’s the fastest way to get that taken care of.
If there’s anything else you need while you're here, we're happy to help!
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