New Poster
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1 Message
Credit Due to Winter Storm
I lost connection starting on Monday (2-15-2021) and only recovered it Wednesday night (2-17-2021). Is there a way I can get credit for those days that i didn't have internet?
New Poster
•
1 Message
I lost connection starting on Monday (2-15-2021) and only recovered it Wednesday night (2-17-2021). Is there a way I can get credit for those days that i didn't have internet?
Responses
ComcastJen
Official Employee
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193 Messages
4 m ago
Hey there, RPheronis, thanks for reaching out through Xfinity Forums regarding the service interruption in your area! I see you are a new poster in the community! Welcome, we really appreciate your time in joining the community! Happy posting! I definitely apologize for the inconvenience of any service interruptions in your area and I am so happy to hear that everything is now up and running for you. We would be happy to take a look at the details. Can you please send us a Private Message with your full name and full address, so we can pull up your account?
To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.
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Cmedrano07
New Poster
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1 Message
4 m ago
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