RPheronis's profile

New Poster

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1 Message

Thu, Feb 18, 2021 10:00 AM

Credit Due to Winter Storm

I lost connection starting on Monday (2-15-2021) and only recovered it Wednesday night (2-17-2021).  Is there a way I can get credit for those days that i didn't have internet?

Responses

ComcastJen

Official Employee

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193 Messages

4 m ago

Hey there, RPheronis, thanks for reaching out through Xfinity Forums regarding the service interruption in your area! I see you are a new poster in the community! Welcome, we really appreciate your time in joining the community! Happy posting! I definitely apologize for the inconvenience of any service interruptions in your area and I am so happy to hear that everything is now up and running for you. We would be happy to take a look at the details. Can you please send us a Private Message with your full name and full address, so we can pull up your account?

 

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side. 

New Poster

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1 Message

4 m ago

It doesn’t allow me to send you a message

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