Visitor
•
2 Messages
Credit Check
My credit came back as 0 when my credit score is 804 on Experian. I unfrozen my credit on Experian and Xfinity ran it again. It came back 0 and they said they don't go through Experian, Equifax, or Trans Union but they run it through themselves so all new customers have 0 credit for financing a phone. I was then rushed out of the store when I was trying to spend money at Xfinity Chehalis, WA store because it was 6 and time to close. I have never had a worse impression of a company ever!! I am going to return all my [Edited: "Profanity"] if someone doesn't get back to me immediately.
XfinityJon
Official Employee
•
1.2K Messages
1 day ago
Good afternoon user_z21l32. I would be happy to look into your account, and happy to assist you further. I can assure you this is not the experience we want for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0