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user_j5qnow
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Thursday, March 5th, 2026 11:16 AM

Credit card

I have received a virtual credit card from xfinity, but I have not been able to redeem it. I have tried several times to redeem it but have not been able to. Now it says it is about to expire. Why do you even send this out if your customers can’t use it.

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7 hours ago

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XfinityJorge

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2.8K Messages

7 hours ago

 

user_j5qnow Hi there! Thanks for using our Forums and our team is here to help with the gift card. To get started can you shoot us a DM with your name and address?
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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