Visitor
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1 Message
cpmplaint
how do i file a complaint against the xfinity store i was told i was eligible for free watches the employee did not inform me about the 10.00 cellular charge
i went to return my watches and the have been giving me the run around and have my watches :( i have reached out to the manager with no help and i contacted customer service and they stated they have not escalated anything please help
XfinityJeff
Official Employee
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774 Messages
9 hours ago
Good morning @user_cl0v4g, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issues with the watches, and that you were not told about the monthly service fee for them, but you have come to the right place for assistance with this issue.
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XfinityJeff
Official Employee
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774 Messages
9 hours ago
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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