deniseyanez1's profile

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1 Message

Sun, Jan 3, 2021 5:00 PM

COVID19 BILLING UNFAIR

Unfair that I've been with you guys for over 5 yrs and never payed late thanks to automatic payments being set and now I find out, due to COVID19 , internet was free and I wasn't notified about this. I myself lost my job due to this cause and have been struggling financially as well. Where are my credits for being a loyal customer. I have medicaid as well and am not qualified... I'd like to get more info about saving my money as well during this pandemic time.

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ComcastTeds

Official Employee

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18.9K Messages

4 m ago

@deniseyanez1 

 

Apologies for the issue and the experience that you described above. 

As a courtesy, we have credited back any late charges and reactivation fees incurred over the past 24 months. I hope that helps in making the overall balance due more manageable.

Those credits will post overnight and will be available to view in My Account.

Thanks for your patience and hang in there.

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Again

Expert

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25.5K Messages

4 m ago


@deniseyanez1 wrote:
Unfair that I've been with you guys for over 5 yrs and never payed late thanks to automatic payments being set and now I find out, due to COVID19 , internet was free and I wasn't notified about this. I myself lost my job due to this cause and have been struggling financially as well. Where are my credits for being a loyal customer. I have medicaid as well and am not qualified... I'd like to get more info about saving my money as well during this pandemic time.

Where did you get that internet was free?  Internet was free to new Internet Essentials customers for a certain amount of time.  If you say you're not qualified for Internet Essentials that probably means that you already had Comcast internet, and in that case you would have to have no Comcast services for 90 days and then provide documentation that you were qualified for Internet Essentials when signing up.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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