1 Message
Coverting Overhead Service to Underground
What department either # or email do I need to contact to have my overhead service converted to underground?
I have been attempting for a months to get my current service line buried. The service line is on a utility pole on my property which is to be removed. All other services have been removed from the pole in a timely fashion and with little effort. I have however called Xfinity customer service on multiple occasions and even had a technician out once (though the ticket they had opened was incorrect and he wasn't able to do what was required). Each time I am told someone will follow up to schedule and then do not hear anything.
All I need is for the wire servicing my home to be converted to that which can be buried and connected at the utility pole running along the street. However getting this done apparently is an impossible task.
XfinityAntoine
Official Employee
•
1.4K Messages
10 months ago
Hello user_z25xes! Thanks for reaching out, I'd be more than happy to help you get that line buried. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
--
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3lv0gXz
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
3
0