courtesy adjustment

Thank you, @Padraig71 for reaching out today over our Community Forums! Customers who paid an RSN Fee from April through July 2020 will receive a courtesy adjustment per the eligibility guidelines below:

• Current customers will receive the full estimated courtesy adjustment (varies by market). There’s nothing they need to do to receive this adjustment.
• Current customers who’ve downgraded to a package that doesn’t include sports programming will receive a prorated courtesy adjustment. There’s nothing they need to do to receive the adjustment.
• Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services. To receive their courtesy adjustment, they must apply for it by visiting https://comca.st/3rHrUBX. 
• Customers who are disconnected and have an outstanding balance will have the applicable courtesy adjustment applied to that balance. If the customer ends up with a credit balance as a result of the adjustment, they must apply for the refund by visiting https://comca.st/3rHrUBX.
• Customers who are disconnected and have a zero balance must apply for the courtesy adjustment by visiting https://comca.st/3rHrUBX and verifying their previous account by providing either:
  • Xfinity ID and Password
    OR
  • Telephone Number and Street Address

I go to link above and it’s not valid.  Keep,getting letter that courtesy adjustment is available but no where can I apply on my account and the link above says invalid….what needs to be done?

Hello, @user_b80942, thank you for reaching out in our forum and taking a look at the previous help to get your adjustment concerns addressed. I know when someone offers me a credit I never say no lol, so I totally get where you're coming from. Plus, I wouldn't want to pay for something I didn't use, especially since I'm a huge sports fan. I can definitely help with your adjustment concerns. Does the letter say if the adjustment is for the Regional Sports Fee? Also, which link were you attempting to access?

I received a letter from xfinity regarding a courtesy adjustment for sporting events that were cancelled or postponed. The web address of xfinity.com/adjustment does not exist. I signed on to the main Xfinity website and there is absolutely no mention of an adjustment anywhere. When I finally located some information regarding the adjustment from Xfinity the run around began. Go here, go there, emailed password etc. Just your run of the mill corporate garbage purposely created to insure the fewest number of customers will receive a nickel of an adjustment. 

Xfinity has all the information regarding the who, the where and when customers had these accounts and could easily simply mail you, the customer, the adjustment without any of this convoluted merry-go-round. Or very easily apply the adjustment to your next months bill if you are still a customer. I luckily am not. Wow, what a complicated concept that would be. Mail the adjustment or apply it to the bill. Business as usual folks.

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear of the frustration this has caused you. I know your time is valuable and I would love to look into this further on our end. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@bwag22 Hello! Very sorry to learn about the experience with trying to get a credit applied. We can help! Please send us a private message by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support. We'll be there to help. 

Hello, @user_65a491. Thank you for taking the time to reach out to us through Forums. The courtesy adjustment typically gets applied on its own and should appear on your bill. However, in some instances such as disconnecting services, will require you to go online and fill out an application for that refund by going to the following link: https://comca.st/3xrW0fr;

We would be more than happy to take a closer look at the billing concern to make sure that the adjustment was provided. Please send a Direct Message with your full name and address. 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message