J

Visitor

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1 Message

Wed, Mar 24, 2021 3:54 PM

courtesy adjustment

My father received a letter from Xfinity stating he was eligible for a courtesy adjustment due to regional sports network charges for sporting events that weren't held. Is this letter legitimate?

Responses

Official Employee

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369 Messages

6 m ago

Hello and Happy Wednesday, julie_kmick! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, If a regional sports network in your market refunds us and you paid the fee during the relevant time period, then we'll pass 100% of what we receive onto you as a courtesy adjustment on your bill.

 

However, to double check and verify that this adjustment has been applied to your father's account, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name, the name of the account holder and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

New Poster

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2 Messages

6 m ago

We received a similar letter but it stated we had to go online and request the adjustment....when we go to support/account-management there is no courtesy adjustment link to choose even thought the letter states this is where to go??!!

Official Employee

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329 Messages

Thank you, @Padraig71 for reaching out today over our Community Forums! Customers who paid an RSN Fee from April through July 2020 will receive a courtesy adjustment per the eligibility guidelines below:

  • Current customers will receive the full estimated courtesy adjustment (varies by market). There’s nothing they need to do to receive this adjustment.
  • Current customers who’ve downgraded to a package that doesn’t include sports programming will receive a prorated courtesy adjustment. There’s nothing they need to do to receive the adjustment.
  • Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services. To receive their courtesy adjustment, they must apply for it by visiting https://comca.st/3rHrUBX
  • Customers who are disconnected and have an outstanding balance will have the applicable courtesy adjustment applied to that balance. If the customer ends up with a credit balance as a result of the adjustment, they must apply for the refund by visiting https://comca.st/3rHrUBX.
  • Customers who are disconnected and have a zero balance must apply for the courtesy adjustment by visiting https://comca.st/3rHrUBX and verifying their previous account by providing either:
    • Xfinity ID and Password
      OR
    • Telephone Number and Street Address
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

I go to link above and it’s not valid.  Keep,getting letter that courtesy adjustment is available but no where can I apply on my account and the link above says invalid….what needs to be done?

Official Employee

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373 Messages

Hello, @user_b80942, thank you for reaching out in our forum and taking a look at the previous help to get your adjustment concerns addressed. I know when someone offers me a credit I never say no lol, so I totally get where you're coming from. Plus, I wouldn't want to pay for something I didn't use, especially since I'm a huge sports fan. I can definitely help with your adjustment concerns. Does the letter say if the adjustment is for the Regional Sports Fee? Also, which link were you attempting to access?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I received a letter from xfinity regarding a courtesy adjustment for sporting events that were cancelled or postponed. The web address of xfinity.com/adjustment does not exist. I signed on to the main Xfinity website and there is absolutely no mention of an adjustment anywhere. When I finally located some information regarding the adjustment from Xfinity the run around began. Go here, go there, emailed password etc. Just your run of the mill corporate garbage purposely created to insure the fewest number of customers will receive a nickel of an adjustment. 

Xfinity has all the information regarding the who, the where and when customers had these accounts and could easily simply mail you, the customer, the adjustment without any of this convoluted merry-go-round. Or very easily apply the adjustment to your next months bill if you are still a customer. I luckily am not. Wow, what a complicated concept that would be. Mail the adjustment or apply it to the bill. Business as usual folks.

Official Employee

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450 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear of the frustration this has caused you. I know your time is valuable and I would love to look into this further on our end. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

 

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 m ago

I have tried to contact the Comcast group in various ways to get a courtesy credit on my account.   During the last few months I have lost service 2-3 days and that has severely limited my work interaction.   I tried many times to reach a live person who I can speak to,,,,,that seems to be nearly impossible.    I have talked to your overseas customer service groups.  Terrible customer service....everything I say is repeated and then I am put on hold.    Your Xfinity Assistant is a endless rabbit hole of answers to questions I never have and no way to request a credit.   Right now I have deducted $50 for my time and effort.   I am looking closely at Att and Sonic and getting lots on interest from those folks.    Please issue the credit or wave goodbye.   Bill Wagner

Official Employee

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299 Messages

@bwag22 Hello! Very sorry to learn about the experience with trying to get a credit applied. We can help! Please send us a private message by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support. We'll be there to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 m ago

I spoke to 2 customer services reps about the same letter, which I received, and they said it may be a scam. The letter is not dated and there is no information regarding the adjustment using the web address provided in the letter. Can someone please explain what is going on?

Visitor

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1 Message

2 m ago

I just received a courtesy adjustment letter regarding the recovery of regional sports fee. But the link xfinity.com/adjustment-request for filling out a form is not valid. I agree with an earlier post that comcast should have all our information and should not have us to fill out a form for the refund.

Official Employee

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155 Messages

Hello, @user_65a491. Thank you for taking the time to reach out to us through Forums. The courtesy adjustment typically gets applied on its own and should appear on your bill. However, in some instances such as disconnecting services, will require you to go online and fill out an application for that refund by going to the following link: https://comca.st/3xrW0fr;

 

We would be more than happy to take a closer look at the billing concern to make sure that the adjustment was provided. Please send a Direct Message with your full name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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