Visitor
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1 Message
Countless hours wasted trying to get billed for what I agreed to
I just spent 2 1/2 hours being bounced from department to department and they disconnected me. I agreed to a package on January 6th. It should have been $215.95. Last bill was $307, next month is $237 and it shows March will be $273. This was my 3rd call this month!
Billing sends me to Customer Retention who send me to Customer Security who sends me to Billing again who then transfers me to A Loyalty Department.
I want to speak with someone who can actually do something about this issue.
XfinityFrank
Official Employee
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2K Messages
3 hours ago
Hi there, @user_sheviv! Thanks for reaching out to us here on the Community Forum. Sorry to hear you've had trouble getting an explanation of your bill. We can certainly review it and assist. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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