Visitor
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3 Messages
Couldn't afford deceased husbands acct
My husband passed away in 3/2025. I, during mourning and out of obligation, accepted his acct but did not know it was $600ish. I advised your customer service that there was no way I could assume that bill. Customer service got it down to $408 which was still too high. I turned it off and returned all the equipment associated with the account. Now, I am getting collection notices. What can be done?
XfinityJanelle
Official Employee
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2.6K Messages
25 days ago
Hey @user_8m9uf7 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance. My sincere condolences on the loss of your husband. I’m sorry you’re now dealing with collection notices. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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