corporate office phone number

I have been having internet issues since April 2026. My internet speed drops at least several times a day and we can't work or do anything. I have called Xfinity 7 times and continue to get the run around. I've been sent a technician twice and my issue is not inside the house, it the wires outside from the pole to my house. I keep getting told they scheduled a maintenance ticket (bucket truck) to come to my home and that has never happened. Once Xfinity canceled my appt without telling me, other appts no one showed up and I was even told that someone showed up and that I wasn't home and they left a note on my door. That is not true. I want to escalate my issue but no one wants to give me the number to corporate so I can call. HELP is needed immediately.

Responses

Oldest First

Selected Oldest First

XfinityJorge

Official Employee

•

3.2K Messages

6 hours ago

user_c4jl2g Hi there! Thanks for using our Forums and for taking the time out of your day to reach us. We are here happy to work with you and look into your email concerns to make sure we get your service working properly. To get stareted can you send us a DM with your full name and service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

2

0

Customer Service

user_c4jl2g

corporate office phone number

XfinityJorge

New to the Community?