Visitor
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2 Messages
corporate office phone number
I have been having internet issues since April 2026. My internet speed drops at least several times a day and we can't work or do anything. I have called Xfinity 7 times and continue to get the run around. I've been sent a technician twice and my issue is not inside the house, it the wires outside from the pole to my house. I keep getting told they scheduled a maintenance ticket (bucket truck) to come to my home and that has never happened. Once Xfinity canceled my appt without telling me, other appts no one showed up and I was even told that someone showed up and that I wasn't home and they left a note on my door. That is not true. I want to escalate my issue but no one wants to give me the number to corporate so I can call. HELP is needed immediately.
XfinityJorge
Official Employee
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3.2K Messages
6 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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