Corporate Escalation Please

I have been trying to get assistance for so long now that I am baffled that this process spins without resolution or support. Front line employees answer calls and say to speak with customer loyalty. Customer loyalty says they are actually account managers and then only gave details on what she couldnt or wouldnt do to the point of me (during the call) having to say that the call was not going anywhere and asking why she repeats herself and seems to not want to help or care. I asked multiple agents to remove a home phone service that is charging me so much a month that its pretty much the same cost as a cell phone that I could carry with me and use internet on but of course no such functions for home service. Then repeatidly charging me fees so much each month that it adds 30 or more per month to my bills. At this rate for simply wanting my internet service which was under 15 a month I am getting bills of over a 100 month after month and no assistance. To the point that I asked to escalate my situation to the corporate team or higher and the account manager literally told me that she is corporate because the agents were told they were all corporate and didnt give me any other information or pass on my details for any assistance. Nothing has been done even though she told me when I asked for her supervisor that he was busy at the moment but he would call me back when he could but no certain time line or call back was met. Can someone please help? Lets see if this goes anywhere. Thank you