Skip to main content

    Support

    Offers

U
user_el2al7
1st Topic
1st Reply
1st Like

7 Messages

Thursday, January 18th, 2024 1:36 AM

Closed

Corporate contact please!

Been one year on the phone and  live chat of billing issues.  And  approximately 7 months of service issues.  Been paying on time since January 1992!  Yes 32 years!  We have never experienced this horrible treatment and the worst of customer service in all these years!! Today I was treated like the bottom a garbage can by every employee.  There has been no accountability for any employee to do anything for one year!  I have sat waiting on management to call me.  This has been going on for months.  We have been paying what we were told to pay.  Someone from corporate please call us!!! Spoke to about 6 people just today!  No help at all!! 

Question

 • 

Updated 

1 year ago

313

2

user_el2al7

7 Messages

1 year ago

I am not interested in badges!  I am wanting a Corporate Contact please!  Thanks so much!  The only reason I wrote on this forum!  Thought this was a corporate response area! ?? 

0

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

1 year ago

@user_el2al7 Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear that you are not having a good experience and we'll do our best to assist you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

9

0

user_el2al7

7 Messages

I sent my full name and both my phone numbers!  My account you will be able to access through my name and phone numbers.  I look forward to a proper resolution.  

1 year ago

0

user_el2al7

7 Messages

@XfinityBenjaminM​  I do not have resolution at all!   No service no bill correction!  No call by a Manager from corporate!

1 year ago

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

@user_el2al7 We are sorry to hear you did not get a resolution yet. We are happy to help. Please come back into a DM with us and we will be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_el2al7

7 Messages

This has been no help at all I received a call today from billing and when she saw in account that we pay every month…what we were told to pay by Loyalty in June she rudely hung up on me!!!! So no service on two boxes since June and we pay on time.   But, no way for us to talk to the proper corporate person to fix our account and take care of the lack of service!  A customer since 1988 and treated like garbage.  Not ok!  I have called or live chatted for hours on a monthly basis.  The customer service is really the worst we have experienced. 

1 year ago

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

@user_el2al7 We would be happy to assist you in a DM. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here