Corporate Complaint

I am looking for the corporate complaint phone # that your customer service agents refuse to give out.

Responses

XfinityOrlandoM

Official Employee

•

1.4K Messages

4 months ago

Thanks for reaching out to us I'm part of the corporate escalations team so I'm being more than happy to assist you with any and all your concerns to get started please send me a DM

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

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U

user_l9dk7p

2 Messages

I have sent a message and awaiting a reply.

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4 months ago

0

XfinityOrlandoM

Official Employee

•

1.4K Messages

Thank you I've replied to you in the private chat

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

0

XfinityOrlandoM

Official Employee

•

1.4K Messages

I do apologize for any inconvenience you have gone through the calls may be recorded for training purposes only I won't have a access to pull the calls but I can definitely make sure everything's taken care of as it should be.

Thank you for sharing your account details, Next I will need to send you a verification code via text/email or email using the contact information we have on file. This code will only last up to 15 minutes before it expires. How would you like to receive this code?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

0

JFVB18709

New Poster

•

2 Messages

3 months ago

Having trouble with all levels of Xfinity service (see below). What's up with Xfinity's total disregard for customers. Any suggestions if the following email I sent tody bears no fruit?

Sent to [Edited:"Email address"]

Hello Armani (AGAIN),

PLEASE respond to my emails. In early July when you contacted me concerning my complaint about the atrocious treatment I received from the Xfinity retail store in Factoria, WA, you assured me you would straighten it out. You have not, and now ghost me when I try to follow up with you. I have not been able to sign into my account since our first discussion (keeps timing out) so I have no idea what you have done, but based on charges passed through my account since, it is not what you promised.

When we concluded our conversation in early July, you told me my new monthly bill going forward would be $112.55. The first bill I received was for $175.32 - $62.77 over the amount you stipulated. I brought this to your attention by email which you failed to respond to, but the next month’s bill was $75.71 - still leaving an overcharge of $25.93 (with no explanation).

PLEASE CONTACT ME TO EXPLAIN WHAT YOU HAVE DONE, and why I am not able to see my account online.

(edited)

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XfinityAntoine

Official Employee

•

1.4K Messages

Thank you so much for reaching out and brining this to our attention, JFVB18709. That's as unacceptable to us as it is to you. I'd be more than happy to formally take your complaint here about your experience at the Xfinity Store in Factoria, WA as well as look into your billing issue.

In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

0

U

user_m63i2v

1 Message

3 days ago

Who created this voice over question chat bot thing that you have to go through to get to a human? this thing is like torture!!! I literally pull my hair while trying to speak to a person. Someone who is having a bad day, week, situation and having to deal with this chatbot thing will lose it I MEAN LOSE IT with this. Please find another means to assist people or save money or what ever the purpose is for creating such a horrible, horrible computer gerated thing. Give humans their jobs back this thing [Edited: Language]. I am having heart palpaputations just having to try and figure out how to speak to a real live person. I had to go outside and scream. Its only Monday!!!!!

(edited)

1

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XfinityEricB

Official Employee

•

1.7K Messages

user_m63i2v I would be more than happy to help you here, and you go directly to agents on this platform when needing help.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 days ago

0

Customer Service

user_l9dk7p

Corporate Complaint

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XfinityOrlandoM

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user_m63i2v

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