Visitor
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1 Message
Copyright infringement
I got the following email:
Xfinity Internet account
This is an alert under our DMCA repeat infringer policy
Account Number: [EDITED: Private information.]
This alert is to let you know we’ve received a notification of alleged copyright infringement associated with your Xfinity Internet account. That means your Internet service may have been used to copy or share a movie, show, song, game, or other copyrighted content without any required permission. We’d like to take a moment to remind you of our compliance with the Digital Millennium Copyright Act (“DMCA”) Policy, which is described here.
Note that under the DMCA, we reserve the right to suspend or terminate, as well as apply other interim measures to, the Xfinity Internet service – and to terminate all other Xfinity services – of any customer or user who is found to infringe a third party copyright, who we, in our sole discretion, believe may be infringing such rights, or for whom we have continued to receive notifications of alleged infringement even after Comcast has sent multiple repeat infringer alerts to the customer about these allegations. You can learn more about our DMCA repeat infringer policy here.
No one in my house has seen or copied the recording referred to in the email. I'm concerned that this email is misdirected.
[EDITED: Private information.]
XfinityFrank
Official Employee
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2.2K Messages
7 hours ago
Hi there, @user_trcdr4. Thanks for reaching out to us here on the Community Forum. We can check to see if there are any additional details on this notice. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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