Contacting customer representative

Hello,

I too am trying to reach customer support (real person).

The Xfinity Assistant cannot answer my question.

The Xfinity Assistant gives me the option to call a phone number that doesn't lead to a customer representative.
The Xfinity Assistant gives me the option to have a call back, but that link does not work.
The Xfinity Assistant gives me the option to chat with a representative, but no chat agents are available.

Hopeful to connect with someone via the "direct message" link after I have posted my first forum question.

Thank you,

Responses

N

Nraho

2 Messages

1 year ago

Same issue with me. Been trying every day for a week

0

U

user_7u5dhr

1 Message

1 year ago

Direct message I need to speak to a customer service representative

1

0

@user_7u5dhr Please send me a Direct Message with your name and service address so that I can assist you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

XfinityArmand

Official Employee

•

2.1K Messages

1 year ago

Hi there @user_8avi2e! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to address any concerns with your services that you may have. How can we be of assistance?

2

0

U

user_8avi2e

2 Messages

Good morning Armand,

Thank you for reaching back.

My concern is the 27% increase to my bill this month.

I was hoping to speak to someone about it.

Thank you,

1 year ago

0

XfinityOrlandoM

Official Employee

•

2K Messages

@user_8avi2e

Hello, this link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill has great information on how to view you detailed bill to see what caused the bill to increase. Il be happy to assist as well, Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

user_8avi2e

Contacting customer representative

Nraho

user_7u5dhr

XfinityDena

XfinityArmand

user_8avi2e

XfinityOrlandoM

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