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user_mmark
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Tuesday, May 27th, 2025 6:29 PM

Contact a Corporate or Regional representative!

Good morning,

I have been trying to follow the proper procedures to call in, open tickets, and visit area stores, but I haven't had any success, so now I need to seek help on this channel. 

  1. We have a Community with 15-16 lawn pedestals that need to be fixed or replaced. Who do I contact?
  2. My experience today at a "corporate" store was completely unprofessional, and I need to file a complaint based on the experience.

Question

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Updated 

2 months ago

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XfinityJorge

Official Employee

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2.3K Messages

2 months ago

 

user_mmark Hey there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I see that you need some help with exterior equipment on some properties at your home community. To get started can you please send us a DM with your full name and address to get started?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

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