Visitor
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1 Message
Construction update
My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck.
I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the other side
of the street to connect to the new cable. The technician said he requested a pole to be installed and that Xfinity may participate or pay for the entire cost of the 15-20’ pole that will need to be installed to allow service to continue.
No one from Xfinity has followed up. How can I get an update?
EG
Expert
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117.5K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.2K Messages
7 hours ago
Hi there, @user_xaqjbv. Thanks for reaching out to us here on the Community Forum. We should be able to reach out to the local tech team to see where we are with this. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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