I have had a ticket started to have the service line extended to my new property. Things were going smoothly until I received my estimate of almost $6,000 and asked for a cost breakdown. Fast forward over 2 weeks later, I'm still waiting for the construction team to contact me. I have volunteered to do the trench work myself to lower the cost. I am actively checking in with the chat service so that I CAN GIVE XFINITY MONEY. Why is this such a redundant process??? What company in the 21st century doesn't have a direct line to call and speak with someone about construction issues? I have been getting the runaround for weeks on this and I would like something to be done to resolve this in a timely manner. I am under a deadline with my house closing in less than a month and I NEED INTERNET SERVICE TO WORK FROM HOME. I am almost to the point of filing a complaint with the FCC.