4 Messages

Wednesday, September 27th, 2023 1:04 PM


I have had a ticket started to have the service line extended to my new property.  Things were going smoothly until I received my estimate of almost $6,000 and asked for a cost breakdown.  Fast forward over 2 weeks later, I'm still waiting for the construction team to contact me.  I have volunteered to do the trench work myself to lower the cost.  I am actively checking in with the chat service so that I CAN GIVE XFINITY MONEY.  Why is this such a redundant process???  What company in the 21st century doesn't have a direct line to call and speak with someone about construction issues?  I have been getting the runaround for weeks on this and I would like something to be done to resolve this in a timely manner.  I am under a deadline with my house closing in less than a month and I NEED INTERNET SERVICE TO WORK FROM HOME.  I am almost to the point of filing a complaint with the FCC.

Official Employee


1.5K Messages

2 months ago

Hi there. We have already replied to your private message. Please continue the conversation there. Thank you. 



29.9K Messages

2 months ago

@user_13a907 @XfinityAirelle 

Duplicate post removed.  

@user_13a907 if you have started a conversation in direct message, please continue it there.  If not, please send a direct message using the following:

To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it


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