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user_5q9hdt
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Thursday, November 6th, 2025 8:13 PM

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CONSTRUCTION SUPPORT

I'm working with the Owner of the property at [Edit: "Personal Information"]. Does Comcast Xfinity service this area in the Village of Berrien Springs? They've been told that there is an Xfinity line attached to the power pole on their property. They would like to get this wire removed from the pole.

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1 month ago

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XfinityPeterH

Official Employee

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2.5K Messages

1 month ago

 

user_5q9hdt Thank you for reaching out. Are you able to have the property owner reach out to us so we can submit a ticket request on their behalf? 

 

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user_5q9hdt

Visitor

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I can, but the owner doesn't really have the time to go through the process to 'sign up', 'sign in', etc. That is why I was designated to do the footwork for him. Is there an email address and a reference number that I can email his information (phone, address, name) to and someone can call him?

1 month ago

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XfinityPaula

Official Employee

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1.8K Messages

user_5q9hdt It's great that they have your help. I can check the system for us to help get things going. Can you send us a direct message with your name and the address please? 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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XfinityPaula

Official Employee

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1.8K Messages

1 month ago

user_5q9hdt Thanks again for reaching out to us. It doesn't appear that we have had a connection at the location, so we would not be able to remove it. I hope that you are able to locate the company that owns the line, so you can continue your construction. Have a great weekend! 

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