3 Messages
construction dept direct
I need to contact the construction Dept because we having an addition (currently under construction) onto our home and we need to have a new line from the green box to the addition.
The line to the existing home was installed in 1987 and has not been updated. So we knew a new line to the addition with updated cable....Perfect time to do it as the yard is a mess and access to addition is easy. Additionally we are NOT getting the speed or bandwidth that we are paying for, no doubt due to the existing cable being installed 38 years ago with no update.
So I need to speak with someone in the Construction dept to determine HOW to make this happen, AND how much notice to Xfinity is needed.
So, How do I contact the Construction dept directly?
Thank you
EG
Expert
•
110K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2
XfinityAirelle
Official Employee
•
2.5K Messages
3 months ago
@user_xbz434
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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