Visitor
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3 Messages
Constant service outages
Over the past 6 weeks I have been having service outages 3-5 times a day. At first I thought it was my modem or router causing the issue. But I enabled text notifications for service outages and was getting texts daily that an issue has been detected and they are working on it.
Everyone in my community is having issues.
The outrages can last from 10 minutes - few hours.
The assistant just keeps saying unable to connect to agent and unable to request a call back.
The service has become unusable.
EG
Expert
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113.1K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.3K Messages
1 month ago
Thank you so much for taking the time to reach out to Xfinity Support regarding your service. We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team of experts to help get things squared away. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityJustinC
Official Employee
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1.6K Messages
1 month ago
@user_7267bd thank you for sending the direct message, I was able to locate that. I'll follow up with you there to continue with investigating the service issues.
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user_8icruq
Visitor
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1 Message
1 month ago
I’m having the same issues and it’s getting really annoying. Literally everyday for the past almost month with constant outages lasting basically all day
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